Terms of Use & Privacy Policy

On our website, we have always respected your privacy and protected your data.

We operate in accordance with the Personal Data Protection Act (ZVOP-1) and, since the publication of these rules, with the European General Data Protection Regulation (GDPR).

We commit to protecting the confidentiality of personal data and the privacy of website users. We collect personal data solely for the purpose of providing the services we offer. We respect the confidentiality of personal data and the privacy of website users, and therefore, we will do everything necessary to protect them from any breaches and abuses. Users’ personal data is one of the areas to which we devote extraordinary care and attention, as we are aware of the sensitive nature of this area.

Data Controller and Contact Information

This policy applies to the processing (use) of any personal data carried out by 5 Element d.o.o. (the controller) or on behalf of the controller.

Controller’s Information:
5 Element, ustvarjanje sinergij d.o.o.
Jurčičeva 18
1295 Ivančna Gorica
VAT ID: SI30673585

Types of Personal Data We Process and Collect

Technical Data:

  • For security and traceability purposes, we collect IP addresses, operating system data, browser information, device location, type of device used to access our website, and similar information.
  • When you visit our website, we also collect data through cookies to ensure better functionality and user experience, security, and count of users on the website, as well as to ensure the smooth operation of the website. Each user is assigned a session cookie for identification and monitoring at the beginning of the visit. The website may also store other cookies on the user’s computer, such as the user identification number in encrypted form (for recognizing the user on the next visit) and cookies from Google Analytics systems (website visit analysis). Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor’s computer for two years with your consent, after which they become inactive.
  • We do not take responsibility for the accuracy, completeness, and timeliness of the data entered by users.

Legal Bases for Processing Personal Data

We may process your personal data based on the following legal grounds:

  • When necessary to fulfill our legal obligations (e.g., issuing a proforma invoice or invoice for the ordered service, maintaining financial and business records), but this is stored only on the business computer and not on the website.
  • When you have given consent for processing your personal data for a specific processing purpose (e-newsletters), with the right to withdraw your consent at any time.
  • Questions submitted through our contact forms on the website or email addresses published on the website will be used solely to resolve the issue or prepare a response to the question.

Purposes of Personal Data Processing

It is necessary to explicitly confirm agreement and awareness that by submitting an inquiry, comment, or question through the contact form and entering your details, you agree and are aware that your data (name and surname, email address) will be stored for the purpose of proper communication.

We may use your personal data for one or more of the following purposes:

  • Communicating with you regarding the provision of our services and responding to your inquiries and orders.
  • Enforcing any legal claims and resolving disputes.
  • Conducting statistical analysis of the usage of our website.

How We Obtain Personal Data

We obtain data about you when you submit an inquiry.

Technical data is obtained automatically.

Google provides us with data for which you have given them permission.

Who Has Access to Your Personal Data

We are the only ones who have access to your personal data.

Unless required by:

  • Authorized institutions, as required by law (court, etc.).
  • We share your anonymous data via cookies with Google Analytics.

Retention Periods of Personal Data

We will keep and process your personal data to the extent necessary to achieve the processing purposes and as long as necessary to complete the ordered services, and then within the statute of limitations for obligations that may arise from the processing of this personal data, especially when the processing of personal data is necessary within the framework of the conclusion or performance of a contract.

Data obtained based on consent is kept until revoked.

In cases where the retention period of personal data is mandated by law, we will keep the data in accordance with legal requirements.

Security Measures

We use multiple security systems on our websites to provide adequate protection against loss, disclosure, unauthorized alteration, or misuse of data. For the transfer of all personal data, we use SSL (Secure Socket Layer) technology, which provides the necessary protection during data transmission, ensuring the security of our customers while data travels to the database.

Only authorized persons (employees, contractual partners) have access to collected personal data.

Please help us protect your personal data by ensuring the security of your username and password.

Cookies

Cookies are text files that a web server loads onto your computer and do not contain any data that could identify you. With the help of these, the server knows that you have returned to the website, which can be used to customize the website to the user.

If you do not want to have our cookies on your computer, remember that storing cookies is under the complete control of your browser. By selecting appropriate options in your browser, you can limit or disable cookie storage at any time, and you can permanently delete cookies on your device at any time.

Your Rights

We provide full support to our subscribers and users in exercising the rights listed below:

  • On this page, we fully inform you about how we use your personal data.
  • In certain cases, you may also exercise the right to delete your personal data. However, if you have ordered from us, please note that we must retain your data in accordance with the law.
  • In certain cases, you may request a temporary or permanent prohibition on further processing of your personal data in whole or in part.
  • Upon your request, we will provide you with your personal data collected in electronic form.

You have the right to information about your personal data that we hold, as well as the right to delete this data. If you have any questions regarding deletion, processing, or use of your data, please contact us via email or send a request by mail to our address.

Upon your request to exercise your rights regarding personal data, we must respond without undue delay and no later than one month from the receipt of your request.

Any changes to our personal data protection policy will be published on this page.